Client Liaison Officer

About the role

The Client Liaison Officer will join the Client Liaison Division of GEMS and report to the Team Leader. Based in East London, the role supports members across the Joe Gqabi District, ensuring smooth communication between members and the Scheme.

Key responsibilities

• Visit, interact with and assist members at departmental and public service offices as required.
• Facilitate meetings and one‑on‑one sessions to resolve administrative issues.
• Receive and forward Scheme correspondence to the Administrative team daily.
• Follow up on missing information or documents and finalise business processes.
• Support marketing events by answering member queries and promoting the Scheme.
• Log all queries, compile daily activity reports and escalate unresolved issues.
• Maintain positive relationships with members and stakeholders and represent GEMS according to its mission and values.
• Prepare weekly, monthly and quarterly activity reports for the Team Leader.

Required profile

• Matric (NQF Level 5) and FAIS‑accredited qualification.
• Strong knowledge of the Scheme’s operations and policies.
• Ability to work independently while supporting the Team Leader.
• Excellent communication and interpersonal skills.

Required skills

• Proficiency in using a computer and relevant administrative systems.

What we offer

• Total remuneration package of R 503 635 CTC per annum, based on qualifications and experience.
• Opportunity to work within a public‑sector health scheme serving government employees.