Claims Administrator – Vehicle & Fleet Insurance

About the role

We are looking for a detail‑oriented Claims Administrator to manage vehicle and fleet insurance claims for our client in the Eastern Cape. The role involves receiving, reviewing and processing claims, coordinating with insurers and service providers, and ensuring timely resolution.

Key responsibilities

• Receive, review and verify vehicle and fleet insurance claims against internal records.
• Ensure all required documentation (reports, statements, photographs, police reports) is collected.
• Submit claims to insurance providers within required timelines and follow up on pending or delayed claims.
• Maintain accurate claims records, trackers and filing systems.
• Liaise with insurers, assessors, repairers, towing and recovery providers.
• Coordinate vehicle assessments, repair authorisations and monitor repair progress.
• Track claim‑related costs, excesses, invoices and settlements.
• Prepare regular reports on claim status and provide updates to internal teams.

Required profile

• Matric qualification with 2‑4 years’ experience in claims, fleet or insurance administration.
• Experience managing documentation, trackers and administrative processes.
• Ability to review and verify claim information and supporting documents.
• Strong attention to detail, accuracy and good communication skills.
• Ability to manage multiple claims and meet deadlines.
• Computer literate with good record‑keeping skills.