Branch Administrator

About the role

We are seeking a highly organized, service‑driven Branch Administrator to support the daily operations of our Westville branch in a fast‑paced IT services and break‑fix environment. The role is ideal for an experienced administrator, service coordinator, call‑desk professional, or technically minded individual transitioning to an office‑based operational support position.

Key responsibilities

• Coordinate daily branch administration and service‑related activities.
• Support break‑fix service delivery by monitoring job progress and opening tickets.
• Liaise with customers, technicians, suppliers, finance, operations, and call‑desk teams.
• Manage branch stock, parts, spares, courier activities, and asset records.
• Assist with procurement processes, supplier documentation, and purchase requests.
• Prepare invoice instructions, branch reports, and operational updates.
• Maintain accurate branch records and ensure compliance with company procedures.
• Monitor service delivery risks and proactively escalate issues.
• Contribute to a professional, organized, and customer‑focused branch environment.

Required profile

• Grade 12 / Matric (essential).
• 2‑4 years of experience in branch administration, service coordination, IT support, call‑desk, or procurement administration.
• Experience in IT services, managed services, hardware support, field services, or break‑fix environments is advantageous.
• Strong Microsoft 365 skills, particularly Outlook, Excel, and Word.
• Good understanding of service tickets, SLAs, stock control, and technician scheduling.
• Excellent communication, organizational, and customer‑service abilities.
• Valid driver’s licence and reliable transport are beneficial.

Required skills

• Microsoft 365
• Outlook
• Excel
• Word

What we offer

• Opportunity to join a growing IT services organization.
• Collaborative and professional work environment.
• Exposure to operations, service delivery, and branch management processes.
• Competitive salary aligned to experience and qualifications.