Bilingual Incident Management Engineer – AWS

About the role

Amazon Web Services is seeking a bilingual (Spanish/English) Incident Management Engineer to join the Incident Detection and Response team. In this global, follow‑the‑sun role you will help enterprise customers detect, engage, and resolve critical incidents, ensuring rapid recovery of their most important workloads.

Key responsibilities

• Monitor onboarded AWS workloads 24/7 and respond to critical alarms within five minutes.
• Lead incident communication, including emergency response and coordination with technical resolvers.
• Develop and maintain customized runbooks and response plans for each customer workload.
• Provide account ownership, acting as the primary point of contact for customers during incidents.
• Drive incident resolution, escalating when necessary and ensuring post‑incident reviews.

Required profile

• Strong analytical acumen and solid technology background.
• Excellent business judgment and strategic account ownership.
• Leadership presence and the ability to communicate effectively at all organizational levels.
• Self‑starter with meticulous attention to detail, capable of operating both tactically and strategically.
• Passion for delivering world‑class customer experiences and a deep interest in AWS technologies.

Required skills

• Fluency in Spanish and English.
• Experience with AWS cloud services and incident detection/response processes.
• Proficiency in developing and using runbooks and monitoring tools.