Bilingual Customer Support Specialist (English/French-Canadian)

About the role

We are looking for a bilingual Customer Support Specialist who can fluently communicate in English and French‑Canadian. The role is fully remote and supports warranty claims, general inquiries, and customer assistance via phone, email, and live chat.

Key responsibilities

• Handle inbound customer inquiries across phone, email, and live chat.
• Assist customers with warranty claims and product or service questions.
• Provide clear, professional, and empathetic support in both languages.
• Document interactions and update case records accurately.
• Troubleshoot issues, escalating when necessary, while maintaining quality standards.
• Collaborate with internal teams to ensure smooth customer experiences.

Required profile

• Native fluency in English and French‑Canadian, with authentic Québécois dialect.
• Previous experience in customer service or support, preferably handling phone, email, and chat.
• Strong verbal and written communication, listening, and problem‑solving abilities.
• Ability to work independently in a remote environment.
• Located in South Africa with reliable high‑speed internet.

Required skills

• Windows 11 PC (Mac not supported)
• Minimum 16 GB RAM
• Dual monitors
• Webcam and headset
• Intel i5 processor or higher
• Fibre internet with wired Ethernet connection
• Backup power solution
• Microsoft Teams / Office 365

What we offer

• Independent contract at $6.50 USD per hour, paid weekly in arrears.
• Fully remote work setup.
• Opportunity to join a growing support team.