Beer Advocacy Manager (Gauteng & Western Cape)

About the role

Diageo is hiring two Beer Advocacy Managers for the Gauteng and Western Cape regions. The role leads product quality and dispense execution across on-trade pubs in an assigned region, giving expert customer advice, turning 7C's and survey insight into action, resolving issues with Quality Service Partners (QSPs) and governing Cold Room Grants to improve quality, rate of sale and consumer experience.

Key responsibilities

• Own regional quality performance: set the plan, complete or coordinate audits, prioritise interventions and close actions, embedding serve, temperature, cellar, line hygiene and quality standards into installations, launches and activations.
• Provide quality consultancy to customers and Commercial teams on dispense systems, maintenance, cellar management, line hygiene and health and safety, coaching outlet teams.
• Use 7C's, surveys, complaints and performance data to find root causes, agree outlet actions and track impact on quality, satisfaction and rate of sale.
• Carry out in-outlet surveys and work with QSPs, customers, Technical, Supply and Commercial teams to resolve issues, prevent recurrence and manage systematic risk.
• Manage the regional Cold Room Grants pipeline, assess priorities and business cases, ensure governance, sign off work and track asset standards return.

Required profile

• Degree in Commerce, Engineering, Food Service, Marketing, Business or a related discipline.
• Typically 3-4 years of marketing, commercial or FMCG experience, with a proven track record of delivering integrated campaigns and business results.
• Relevant experience in draught dispense quality, beverage operations, technical services, hospitality or on-trade customer support.
• Experience managing service providers, projects, grants, installations or commercial investments with strong governance and follow-through.
• Full driving licence and flexibility to work in trade and support occasional out-of-hours issues.

Required skills

• Strong working knowledge of dispense systems, cooling and cold room standards, preventative maintenance, cellar management, line hygiene and health and safety requirements.
• Proven experience conducting quality surveys, diagnosing root causes and resolving complex outlet or consumer quality issues.
• Confidence using 7C's, quality dashboards, Excel and performance data.
• Coaching, communication and customer consultancy skills.