Air Traffic Services Manager (FALE)

About the role

The Manager Air Traffic Services (FALE) provides overall business unit and operational leadership for Air Traffic Services at King Shaka International Airport. The role ensures safe, orderly, efficient and predictable services in line with ATNS vision, company policy and ICAO Standards.

Key responsibilities

• Lead the Air Traffic Service Unit to achieve service delivery targets and ATNS business strategy.
• Contribute operational insights to long‑term ATNS strategy and regional value proposition.
• Develop, implement and manage the unit’s business plan, safety strategy, service catalogue and service level agreements.
• Drive projects and initiatives to be delivered on time, within budget and to required standards.
• Collect and analyse feedback, trends and metrics to shape solutions, programs and policies.
• Set clear targets for the unit and cascade them to ensure achievement.
• Support corporate transformation and maintain strong relationships with customers.

Required profile

• Proven leadership experience in air traffic services or related aviation operations.
• Strong understanding of ICAO Standards and Recommended Practices.
• Ability to develop and execute business and safety strategies.
• Experience in project delivery, performance analysis and stakeholder management.

Required skills

• Knowledge of ICAO Standards and Recommended Practices.
• Experience with air traffic management service delivery.
• Project management and business planning capabilities.