Administrator Service Advisor (Non-Technical)

About the role

Motus Toyota Strydom Park is seeking an experienced Administrator Service Advisor (Non-Technical) to coordinate workflow in the service department and act as the liaison between service advisors, technicians, the foreman and customers. This permanent, onsite position focuses on administrative support and high‑level customer service in a fast‑paced automotive environment.

Key responsibilities

• Coordinate service department workflow, book vehicles and update customers on bookings.
• Follow up on parts ordered, assist technicians with quotes and ensure job cards are signed off correctly.
• Secure vehicles and keys, manage test drives, and maintain vehicle security procedures.
• Record and report comebacks, oversee quality control and ensure vehicles meet standards before handover.
• Prepare daily work‑in‑progress and cash outstanding reports, process quotations and sell accessories where appropriate.
• Provide support to the Controller, Foreman, Service Manager and Service Receptionist and uphold safety and presentation standards.

Required profile

• Grade 12 or equivalent and a valid Toyota Service Advisor certificate.
• Minimum 3 years’ Service Advisor experience, preferably within the motor industry.
• Clear criminal record and strong verbal communication skills.

Required skills

• Computer literacy.
• Ability to coordinate multiple stakeholders and manage a busy service department workflow.