Administration Supervisor – Retail Store Operations

About the role

The Administration Supervisor supports the Store Manager in maintaining efficient store operations, focusing on stock control, administrative compliance, and customer service excellence within a busy retail environment.

Key responsibilities

• Assist the Store Manager with stock‑take and overall store administration.
• Monitor and analyse stock movement, implementing risk‑management procedures to reduce loss and shrinkage.
• Ensure compliance with all administrative, reporting and system procedures.
• Extract and present store reports on turnover and stock performance to the Store Manager.
• Organise and maintain in‑store filing systems.
• Monitor cash and transactional activities, ensuring processes are followed.
• Uphold store safety and security protocols.
• Process customer transactions using the POS system and identify customer needs through professional engagement.
• Promote loyalty programmes and take initiative to improve the customer experience.
• Follow visual merchandising standards and housekeeping procedures.
• Continuously develop selling skills and product knowledge while working with the team to meet sales targets.

Required profile

• Grade 12 qualification.
• Minimum of 3 years retail or administrative experience.
• Strong interest in current fashion trends and a passion for delivering excellent customer service.
• Good administration ability and computer literacy.
• Strong planning, organising and policy‑following skills.
• Effective verbal and written communication with high attention to detail.
• Ability to multitask in a fast‑paced environment and work independently.

Required skills

• POS system operation.
• Microsoft Office proficiency.