Account Manager – Retail Category Management

About the role

The Account Manager will oversee signed customer contracts, develop and execute project plans, and drive growth opportunities within a retail environment. You will act as the primary liaison between clients and DotActiv, ensuring contract renewal, proper close‑out, and continuous performance optimisation.

Key responsibilities

• Conduct scoping sessions with customers and prepare data for the scanner.
• Receive scanner input, manage data, and build detailed shelf plans.
• Obtain customer approval for shelf plans and hand them over.
• Create and manage project plans from initiation to completion.
• Identify and pursue contract renewal, extension, and upsell opportunities.
• Maintain accurate documentation and ensure administrative excellence.
• Optimise individual and team performance, supporting all HR functions.

Required profile

• Consumer Science, Commerce or a related degree from an accredited university.
• 2–3 years of proven business and staff management experience, preferably in retail.
• Business‑level proficiency in English (spoken, written, and read).
• Valid driver’s licence and personal vehicle for on‑site client visits.
• Own a Windows‑based laptop (laptop allowance provided).

Required skills

• Windows OS proficiency.

What we offer

• Cost‑to‑Company between R30 000 and R40 000 per month.
• Laptop allowance to meet software requirements.
• Opportunity to work with an innovative all‑in‑one category management platform.
• Dynamic environment focused on strategic planning and customer satisfaction.