Account Manager - Public Sector Sales (6 months LDC)

About the role

MTN is looking for an Account Manager for public sector sales in Gqeberha, working on a 6-month LDC basis. The role supports and assists the Sales Manager in implementing and managing operational and promotional plans within assigned accounts, ensuring the strategy and macro-plans set by the Key Account Manager are delivered effectively. It sits in a fast-moving, highly competitive telecommunications and ISP environment.

Key responsibilities

• Take part in operational and promotional planning to drive revenue growth across an allocated portfolio of accounts
• Monitor growth opportunities through competitor activity scanning and recommend ways to exploit them
• Maintain knowledge of commercial terms and manage and grow commercial relationships within the assigned accounts
• Manage one or more allocated accounts in line with regional and channel strategy, and implement promotional activities in line with marketing and channel objectives
• Contribute to forecasting acquisition numbers, retention numbers and stock, and liaise with supply chain, billing and other areas to meet SLAs
• Provide regular feedback on competitive threats, risk exposure and product/service enhancement needs, and prepare account performance reports
• Resolve escalated issues, build stakeholder relationships and resolve customer queries within agreed SLAs
• Ensure quality standards, best practice and standard operating procedures are followed

Required profile

• Minimum of 3 years' degree or diploma in Commerce (Sales, Finance, Marketing or Communication) or a related field
• At least 3 years of experience in the telecoms industry
• Experience in account management is essential, preferably in a fast-moving industry; ICT experience (GSM) is preferable
• Minimum of 3 years in a field of specialisation, including supervising others
• Experience in a medium-sized organisation

Required skills

• Planning, analytical, problem-solving, communication, negotiation and presentation skills
• Project management skills and business acumen
• Ability to meet deadlines and work in a fast-paced, regulated environment