Account Manager

About the role

The Account Manager is a full-time, on-site role based in Port Elizabeth. This position is responsible for managing a portfolio of client accounts, serving as the primary point of contact, and ensuring client needs are understood and met.

Key responsibilities

• Build and maintain strong client relationships.
• Coordinate service delivery for assigned accounts.
• Prepare and present regular account reviews.
• Identify opportunities for account growth.
• Track account performance and monitor key metrics.
• Resolve client issues promptly and effectively.
• Collaborate with internal teams to ensure service quality.
• Maintain accurate records and generate reports.
• Support contract renewals and assist with proposals.
• Contribute to continuous improvement of processes and client experience.

Required profile

• Strong client relationship management and customer service skills.
• Excellent account coordination and organizational abilities.
• Effective communication and presentation skills, including business writing.
• Sales, negotiation, and basic business development capabilities.
• Analytical and problem‑solving skills to interpret data and address issues.
• Proficiency with common office software and CRM/account‑management tools.
• Ability to work collaboratively with cross‑functional teams.
• Relevant diploma or degree in Business, Marketing, Management, or related field, or equivalent experience.
• Prior experience in account management, customer success, or a similar client‑facing role is highly beneficial.

Required skills

• Microsoft Office suite.
• CRM tools.