Account Manager

About the role

We are seeking an Account Manager to lead and grow relationships with our large enterprise customers. The role focuses on defending the existing customer base, identifying new revenue opportunities, and ensuring the delivery of our products and solutions aligns with client needs.

Key responsibilities

• Own all customer relationship activities for the assigned portfolio, building trust and long‑term partnerships.
• Proactively protect existing revenue while driving growth through upselling and cross‑selling.
• Develop and maintain detailed account plans, pipeline forecasts, and opportunity tracking.
• Manage escalated customer issues, coordinating with internal teams to resolve complaints promptly.
• Support finance in recovering overdue payments and ensure timely delivery of products and services.
• Serve as the primary communication link between key customers and internal stakeholders.
• Prepare regular performance reports, sales analysis, and strategic account plans for senior leadership.

Required profile

• Bachelor’s degree or diploma in a relevant field (sales, business, technical).
• Minimum of 3 years experience as an Account Manager or in a comparable sales role.
• Post‑graduate qualification is a plus.
• Strong analytical mindset and ability to manage complex accounts.

Required skills

What we offer

• Opportunity to work with a leading employer recognized for its people‑first culture.
• Dynamic environment with a focus on professional growth and customer success.