Account Manager II

About the role

LexisNexis Risk Solutions, part of a global FTSE 100 company, offers risk solutions such as anti-money laundering, identity authentication, fraud and credit risk mitigation and customer data management. As an Account Manager II in Johannesburg, you will manage a portfolio of existing customers, acting as their main point of contact and driving renewals, upsells and cross-sells while protecting recurring revenue.

Key responsibilities

• Manage a portfolio of existing customers and act as their main point of contact
• Build strong, long-term relationships to ensure high satisfaction and retention
• Own the full renewal cycle, ensuring timely and accurate contract renewals
• Identify and qualify upsell and cross-sell opportunities to drive incremental revenue
• Monitor account health, spot risks early and take proactive action
• Deliver onboarding and tailored product training to new and existing users
• Coordinate with internal teams to resolve issues and support a seamless customer experience
• Maintain accurate CRM records, forecasts and opportunity updates
• Provide regular performance and account activity updates to leadership

Required profile

• Proven ability to manage a customer portfolio and meet renewal and revenue targets
• Strong communication and relationship-building skills, including confident phone engagement
• Proactive, empathetic and able to resolve customer issues effectively
• Highly organised, detail-oriented and able to manage multiple priorities
• Strong analytical and problem-solving skills
• Adaptable, collaborative and results-driven, focused on customer satisfaction and commercial growth
• Fluency in English is mandatory; French and Portuguese is a plus
• Experience in account management or client-facing roles with senior stakeholders

Required skills

• Experience using CRM systems (Salesforce preferred)
• Familiarity with structured sales methodologies such as MEDDPICC and SPIN