Account Manager – Enterprise Customer Relationships

About the role

The Account Manager will own and grow relationships with large enterprise customers, ensuring our solutions meet their needs while driving revenue and customer satisfaction.

Key responsibilities

• Serve as the primary point of contact for assigned key accounts, building trusted relationships.
• Identify customer needs and propose value‑adding solutions to expand the portfolio.
• Maintain accurate sales plans, account development plans, and pipeline documentation.
• Generate and qualify new sales opportunities, manage the decision‑making process, and close deals.
• Handle escalated customer complaints, coordinating with internal teams to resolve issues promptly.
• Support finance in recovering overdue payments.
• Ensure timely delivery of the correct products and services.
• Prepare regular reports on run‑rate, demand management, sales analysis, forecasts and strategic account plans.

Required profile

• Bachelor's degree or diploma in a relevant field (3‑year Sales/Technical/Business qualification or SAQA‑accredited equivalent).
• Minimum of 3 + years experience in an Account Manager or similar sales role.
• Post‑graduate degree is advantageous.

Required skills

What we offer

• Opportunity to work with a top‑rated employer in South Africa.
• Dynamic environment focused on customer‑first values.