Team Leader – Operational Analytics
Capitec · Milnerton
Job description
About the role
The Team Leader – Operational Analytics will head a Business Analysts team within the BSC Operational System Support department. You will prioritize work, deliver actionable insights, and ensure projects meet contracted timelines while supporting client‑facing operations.
Key responsibilities
- Lead and mentor a team of Business Analysts, overseeing daily workload and project priorities.
- Provide subject‑matter expertise and data‑driven recommendations to influence decision‑making.
- Ensure delivery aligns with departmental objectives, processes, and standards.
- Map operational processes, identify automation opportunities, and drive innovation.
- Liaise with third‑party providers and manage stakeholder relationships.
- Utilise agile project management practices and tools such as Jira.
Required profile
- 3‑5 years of experience as a Business Analyst or in a comparable data‑analytics role.
- Minimum 3 years of experience leading a team in a fast‑moving environment.
- Relevant tertiary qualification (e.g., Bachelor’s degree) or professional certification in Business/Data Analysis.
- Strong understanding of database management, data warehousing, data mining and ETL processes.
- Knowledge of people/team leadership, operations management, stakeholder and client management.
Required skills
- Power BI for data visualisation.
- Amazon Connect monitoring and reporting.
- Jira for agile project management.
- ETL (extract, transform, load) data flow expertise.
- Data visualisation, database management, data warehousing, data mining.
- Microsoft Office suite (Word, Excel, Outlook).
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Published 5 hours ago
Expires 1 month from now
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Capitec
Milnerton
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