Team Leader – Operational Analytics

About the role

The Team Leader – Operational Analytics will head a Business Analysts team within the BSC Operational System Support department. You will prioritize work, deliver actionable insights, and ensure projects meet contracted timelines while supporting client‑facing operations.

Key responsibilities

• Lead and mentor a team of Business Analysts, overseeing daily workload and project priorities.
• Provide subject‑matter expertise and data‑driven recommendations to influence decision‑making.
• Ensure delivery aligns with departmental objectives, processes, and standards.
• Map operational processes, identify automation opportunities, and drive innovation.
• Liaise with third‑party providers and manage stakeholder relationships.
• Utilise agile project management practices and tools such as Jira.

Required profile

• 3‑5 years of experience as a Business Analyst or in a comparable data‑analytics role.
• Minimum 3 years of experience leading a team in a fast‑moving environment.
• Relevant tertiary qualification (e.g., Bachelor’s degree) or professional certification in Business/Data Analysis.
• Strong understanding of database management, data warehousing, data mining and ETL processes.
• Knowledge of people/team leadership, operations management, stakeholder and client management.

Required skills

• Power BI for data visualisation.
• Amazon Connect monitoring and reporting.
• Jira for agile project management.
• ETL (extract, transform, load) data flow expertise.
• Data visualisation, database management, data warehousing, data mining.
• Microsoft Office suite (Word, Excel, Outlook).