Spanish Customer Service Host

About the role

Join DigiOutsource, a leading provider of online gaming solutions, as a Spanish Customer Service Host. You will be the first point of contact for players, handling inquiries via live chat, phone, and email, and ensuring a world‑class experience.

Key responsibilities

• Respond to customer queries through telephone, email, and online chat in Spanish.
• Process and resolve incoming and outgoing contacts in a multimedia environment.
• Enter relevant information into internal databases accurately.
• Build and manage customer relationships, including cross‑selling products and services.
• Problem‑solve issues during shifts and take full responsibility for customer queries.
• Maintain excellent time management and adhere to scheduled shifts.
• Perform additional tasks assigned by managers or shift supervisors.

Required profile

• Clear, confident written and verbal communication in Spanish and English.
• Collaborative mindset with the ability to work across functional teams.
• Strong organisational skills and the capacity to manage multiple tasks simultaneously.
• Exceptional attention to detail and commitment to high‑quality work.
• Adaptability to fast‑moving environments and ability to handle complex interactions.

Required skills

What we offer

• Dynamic, supportive work environment within a fast‑growing gaming company.
• Opportunities for professional growth and career advancement.
• Exposure to cutting‑edge technology and innovative gaming products.