Spa Receptionist Supervisor

About the role

We are looking for a polished and professional Spa Receptionist Supervisor to lead the front‑desk team of a luxury spa located in the prestigious 5‑star environment of Pretoria North. The role combines guest‑service excellence with operational oversight, ensuring every visitor experiences the highest standards of hospitality.

Key responsibilities

• Manage daily front‑of‑house operations, guaranteeing seamless guest check‑in, check‑out and treatment information.
• Optimize spa bookings to maximise treatment‑room utilisation and revenue.
• Supervise, mentor and schedule reception staff, maintaining consistent service quality.
• Handle reservations, cancellations and confirmations using spa software (e.g., Premier Spa, ESP).
• Resolve guest inquiries and complaints in line with company policy.
• Coordinate with therapists, housekeeping and other departments for smooth service flow.
• Oversee financial transactions, daily cash‑ups and ensure accurate reporting.
• Monitor stock levels of retail and operational items and report shortages.
• Support the Spa Manager with administrative records, reports and marketing promotions.

Required profile

• 3–5 years experience in spa or hospitality front‑desk operations, preferably in a four‑ or five‑star setting.
• At least 2 years of supervisory or team‑leading experience.
• National Senior Certificate (Matric) or equivalent; diploma in Hospitality or Spa Management is advantageous.
• Strong English communication skills and a customer‑focused attitude.

Required skills

• Proficiency with booking and point‑of‑sale software such as ESP Systems, Opera or similar.
• Experience using Premier Spa or comparable spa management systems.
• High proficiency in Microsoft Excel, Word and Outlook (MS Office Suite).
• Ability to handle confidential guest information securely.

What we offer

• Competitive monthly salary of R15 000.
• Opportunity to work in a luxury 5‑star spa environment.
• Professional development and leadership growth.