Shift Supervisor (SS) - OR Tambo

About the role

KFC Rohloff Group is looking for a Shift Supervisor in OR Tambo to lead restaurant operations during their shift. The supervisor guides and supports team members in delivering excellent customer service, high-quality food and a safe, clean and welcoming environment, working closely with restaurant management to keep daily operations running smoothly and to meet sales and business goals.

Key responsibilities

• Lead and manage restaurant operations during assigned shifts, ensuring CHAMPS standards (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) are met.
• Supervise, motivate and coach team members; allocate shift duties and monitor performance.
• Ensure compliance with food safety, health and safety, security and company procedures.
• Handle customer complaints and queries professionally.
• Monitor product quality, stock, cleanliness and equipment.
• Support the Restaurant General Manager and Assistant Restaurant Manager with recruitment, onboarding, training and employee development.
• Assist in controlling labour, food and operational costs while supporting sales growth.
• Manage cash handling, till reconciliations and banking processes.
• Support staffing, scheduling and local store marketing activities.

Required profile

• Grade 12 (Matric) with bachelor's degree endorsement (University Exemption).
• At least 2 years' supervisory experience (fast-food industry preferred).
• Within 25 km of the job location.
• Clear criminal and credit record.
• Personal standards and integrity, resilient, adaptable and flexible.