Senior ICT Change Manager

About the role

DLK Group is looking for a Senior ICT Change Manager to lead the adoption of a Contract Management Intake Hub and a Risk Management Dashboard. You will prepare teams for new processes, support users during rollout and ensure a sustainable hand‑over. The role is suited to an independent consultant who can work across multiple engagements with variable hours during planning, training, testing and go‑live.

Key responsibilities

• Identify stakeholder groups and assess impact of new processes.
• Develop communication, training and adoption plans for both workstreams.
• Engage business owners, contract managers, administrators and change advocates.
• Prepare user communications, guides and training materials.
• Facilitate demonstrations, training sessions and readiness activities.
• Support user acceptance testing, pilot, go‑live and knowledge transfer, while gathering feedback and tracking adoption issues.

Required profile

• Bachelor’s degree in Organisational Psychology, Human Resources, Business Management, Communications or a related field.
• Prosci Change Management Certification, CCMP or an equivalent recognised change management certification.
• Proven experience managing change for digital systems or business process improvement initiatives.
• Strong stakeholder engagement, facilitation, communication and training skills, with the capacity to meet agreed project commitments alongside other engagements.

What we offer

• Hybrid working arrangement in Cape Town.
• Flexibility to work on other engagements, subject to meeting project commitments.
• Opportunity to support adoption of two practical digital solutions.
• Experience across stakeholder engagement, training, user readiness and rollout.