Receptionist – Festival HQ Front Desk

About the role

We are seeking a stylish, structured, and vibrant Receptionist to hold down the front desk at our Cape Town central base. In this role, you will be the first impression of our festival HQ—welcoming technical production crews, incoming artists, external suppliers, and brand sponsors, while keeping our front desk administrative engines running smoothly behind the scenes.

Key responsibilities

• HQ Welcome Flow: Greet inbound office guests, visual artists, management teams, and technical festival crew with a warm, professional, and hospitality‑first attitude.
• Inbound Call Navigation: Manage our central line, screen incoming inquiries, answer baseline festival questions, and quickly route critical industry contacts to the right leads.
• Crew & Guest Check‑ins: Coordinate sign‑ins and access logistics for internal team syncs, sponsor meetings, and pre‑festival logistics briefings.
• HQ Space Administration: Keep the front reception space immaculate, handle incoming supplier courier packages, and provide essential data logging support on Excel or Google Sheets.
• Meeting Room Scheduling: Control the daily boardroom calendar, map out creative production slots and track internal schedule flows.

Required profile

• Front Desk Footprint: Solid background as a Receptionist, Front Desk Agent, Office Administrator, or in premium service environments such as hospitality, festival, or creative studios.
• Polished Presence: Modern, sharp grooming and high interpersonal emotional intelligence suitable for a trend‑setting, premium festival brand.
• Clear Articulation: Flawless verbal and written English communication with a confident, professional telephone voice.
• Digital Literacy: Comfortable working across Microsoft 365 (Outlook, basic Word/Excel) and modern cloud team platforms.
• Location: Permanently based in Cape Town for daily on‑site office hours.

Required skills

• Microsoft 365 (Outlook, Word, Excel)
• Google Sheets

What we offer

• Solid Competitive Salary: A strong monthly package dedicated to securing a sharp brand ambassador for our festival headquarters.
• High‑Vibe Workspace: Spend your day in an energetic, creative corporate environment surrounded by the live entertainment industry.
• Operational Trust: A flat team hierarchy where you manage your desk without someone breathing down your neck.