Italian Community Shopping Content Auditor

About the role

Amazon’s Community Shopping program relies on high‑quality user‑generated content such as reviews, Q&A, and visual shopping assets. As an Italian Community Shopping Content Auditor you will ensure that moderation decisions across multiple marketplaces meet Amazon’s global guidelines, protecting the integrity of the marketplace.

Key responsibilities

• Perform high‑volume, accurate audits of manual and automated moderation decisions in Italian.
• Identify, document and classify moderation errors, distinguishing avoidable errors, judgment calls and harmful misses.
• Maintain personal audit accuracy and productivity targets.
• Provide data‑driven insights and recommendations to improve quality metrics.
• Support calibration sessions with moderation partners and contribute to guideline development.
• Conduct root‑cause analysis on quality trends and share findings with business reporting.
• Collaborate with engineering and training teams to embed audit insights into automation models and training materials.

Required profile

• Fluency in Italian and English (mandatory).
• Strong attention to detail and ability to audit large volumes of content.
• Experience with moderation, quality assurance or similar analytical roles.

Required skills

• Ability to interpret and apply community moderation guidelines.
• Data analysis and root‑cause investigation capabilities.
• Effective written communication for documenting audit findings.