Customer Service Administrator

About the role

Join a dynamic team that makes a real difference in people’s working lives. As a Customer Service Administrator you will be the first point of contact for employers and employees, handling a wide range of queries, documentation, and compliance matters. The role offers daily variety and the chance to develop strong stakeholder relationships.

Key responsibilities

• Assist employers and employees with queries, documentation, inspections, and dispute resolution.
• Manage case records, escalating unresolved matters when necessary.
• Process pension, funeral, death, disability, medical aid, sick fund, and leave‑pay claims.
• Capture complaints and site‑visit information, issue compliance orders, and follow up on non‑compliance cases.
• Maintain accurate records, update stakeholder information, and prepare documents for agents.
• Engage with employers and employees to resolve compliance and dispute matters, supporting registrations and ad‑hoc compliance tasks.

Required profile

• Matric (Grade 12) qualification.
• Higher Certificate, Diploma or Degree in Finance, Human Resources or Business Management.
• Fluent in English and Afrikaans.
• 1‑2 years of experience in a customer service environment.
• Ability to manage and de‑escalate difficult client interactions professionally.
• Self‑motivated, able to work independently and take accountability for tasks.

Required skills

• MS Office Suite