Community Manager (Social & Private)

About the role

We are seeking a proactive Community Manager to own and nurture our extensive social and private membership audiences. You will be responsible for turning engagement into measurable commercial outcomes across both consumer and professional segments.

Key responsibilities

• Manage day‑to‑day interactions on all Wedded Wonderland social channels, including comments, DMs, story replies, shares and mentions.
• Define and enforce response standards for speed, tone, escalation, and brand‑appropriate communication.
• Run the invite‑only professional membership community: set daily rhythms, seed conversations, surface valuable content and keep threads active.
• Onboard new members, reactivate lapsed members and reduce churn.
• Support events and masterclasses from promotion to post‑event replay distribution, owning attendance metrics.
• Convert social engagement into sales leads for both B2C (Wedded Concierge, Wonderland Studio) and B2B products.
• Develop repeatable processes such as reply libraries, DM flows, link routing and lead capture, ensuring smooth hand‑off to sales.
• Maintain community guidelines, resolve disputes, remove spam and protect the luxury brand tone.

Required profile

• Strong understanding of social media dynamics and community‑building best practices.
• Excellent written communication skills with a focus on brand voice.
• Ability to manage high‑volume interactions and prioritize tasks effectively.
• Experience in converting online engagement into commercial results.

Required skills

• Proficiency with social media platforms (e.g., Instagram, Facebook, LinkedIn).
• Familiarity with community management tools and CRM systems.
• Ability to create and manage content libraries and automated messaging flows.

What we offer

• Opportunity to shape the growth of a multi‑million follower brand.
• Collaborative environment with a focus on luxury lifestyle and wedding industry.
• Potential for career advancement as the community strategy expands.