Short-Term Insurance Sales Agent - Contact Centre, Durban

About the role

ShiftMate is recruiting Short-Term Insurance Sales Agents to work in a contact centre in Umhlanga, Durban. You call customers who have shown interest or are existing clients, explain the product clearly and help them decide whether it is right for them. Short-term insurance covers cars, homes and belongings against accidents, theft and damage, and customers need clear advice on what is and is not covered.

Key responsibilities

• Make outbound calls to warm leads and existing customers from the dialler
• Explain the product, benefits and costs in plain language
• Handle questions and objections honestly and respectfully
• Complete the sale accurately on the system, including the required compliance script
• Meet daily call, quality and sales targets
• Quote car and household insurance and explain excesses, cover and exclusions

Required profile

• Matric (Grade 12)
• At least 6 months' call-centre or customer-service experience; sales experience is an advantage
• Fluent spoken and written English; a second South African language is an advantage
• Comfortable working on a computer and typing while talking
• Confident on the phone and motivated by targets and incentives
• Willing to complete the regulatory exams and training required to advise on financial products (supported by the employer)

What we offer

• R6 500 basic salary per month, plus performance bonuses and commission
• Training before taking live calls
• A permanent, full-time role in a professional contact centre

To apply, complete the free online assessment provided by ShiftMate; shortlisted candidates are invited to interview. The closing date is Wednesday, 4 November 2026.