Reservationist & Admin Coordinator – Lodge (Cape Town)

About the role

Our client, a picturesque lodge in the Western Cape, is seeking a professional and organised Reservationist/Admin Coordinator. The role combines front‑office reservation management with daily administrative support to ensure smooth operations and exceptional guest experiences.

Key responsibilities

• Manage all lodge reservations, including bookings, amendments, cancellations and guest check‑ins/check‑outs.
• Respond promptly to guest enquiries via email and telephone, preparing confirmations, invoices and correspondence.
• Maintain accurate booking records, occupancy schedules and liaise with travel agents, tour operators and online platforms.
• Perform daily office duties such as filing, reporting, stock control, supplier coordination and purchase requests.
• Process payments, reconciliations and support management with scheduling and operational planning.
• Address guest queries and complaints, and facilitate communication between housekeeping, maintenance, kitchen and management teams.

Required profile

• Matric (Grade 12) qualification.
• Previous experience in hospitality reservations, front office or lodge administration.
• Strong organisational and time‑management abilities with the capacity to multitask in a fast‑paced environment.
• Flexibility to work weekends and public holidays as required.
• Valid driver’s licence and reliable personal transport.

Required skills

• Proficiency with Microsoft Office.
• Experience using reservation software or booking systems.