Front Office Coordinator

About the role

The Front Office Coordinator is responsible for supervising and training front office staff so that guests are welcomed and departed courteously and efficiently, and for completing front office administration including financial, process and employee matters. The role aims to make every guest a returning and referring guest, and covers other departments during on-duty management shifts. It is a full-time position.

Key responsibilities

• Supervise and train front office staff and supervise front office administration, including financial processes and employee administration.
• Handle money and authorise dispensing and depositing of company funds, subject to a fraud and credit check.
• Prepare budgets, mid-month, month-end and financial year-end accounts, and keep expenditure and income within budget according to occupancy.
• Achieve budgeted occupancy and average room rates across all market segments, including rooms and conferencing.
• Process, store and archive documentation in line with audit requirements, and maintain internal controls.
• Plan and control staffing levels per shift and comply with applicable legislation and health and safety requirements.
• Maintain group brand standards, look for ways to improve the group's offering and efficiency, and support reception or reservations when needed.
• Manage the hotel's human resource function, conduct training and track attendance of direct reports.

Required profile

• Minimum Grade 12; National Diploma in Hospitality Management, C&G Diploma or equivalent.
• At least 1 year in a front office environment.
• Eligibility to hold positions of authority or responsibility, such as a liquor licence.
• Advantageous: internal applicants should complete the FOC Internal Development Programme (IDP).

Required skills

• Proficiency in Microsoft Office Suite; Property Management Systems (PMS)
• Basic revenue management, basic HR and IR, and basic financial literacy
• Analytical thinking, verbal and written communication, conflict management and customer service