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French‑Speaking Customer Service Agent – Cape Town

HGS · Le Cap

New
Onsite 🇬🇧 English

Job description

About the role

Hinduja Global Solutions (HGS) is seeking a French‑speaking Customer Service Agent to join its Cape Town contact centre. The role supports a Canadian shipping client, handling inbound enquiries from French‑language customers about parcel delivery, tracking, and service issues. The position is on‑site in Woodstock, Cape Town, and operates on a night shift schedule.

Key responsibilities

  • Answer inbound calls and messages in French, providing courteous and professional assistance.
  • Investigate delivery‑related queries, track parcels, and resolve issues efficiently.
  • Communicate next steps and outcomes clearly to customers in French.
  • Maintain accurate case notes and ensure compliance with quality standards.
  • Strive for first‑contact resolution while meeting individual and team performance targets.

Required profile

  • Fluent in French and English, both written and spoken.
  • Matric qualification or equivalent contact‑centre experience.
  • Strong empathy, professionalism, and ability to work in a fast‑paced environment.
  • Willingness to work night shifts (3 pm – 6 am, Monday to Sunday).

Required skills

  • Excellent verbal and written communication in French.
  • Ability to investigate and resolve customer issues accurately.
  • Attention to detail for case documentation.

What we offer

  • Competitive salary of R15,000 per month plus a R1,000 night‑shift allowance.
  • Monthly variable bonus (up to 5%).
  • Medical insurance and life & disability cover (up to 3× annual salary).
  • Meal packs during training, end‑of‑month meals, and fully funded transport home after shifts.
  • Access to a chill area with free Wi‑Fi, pool tables, foosball, and table tennis.
  • Continuous learning and coaching culture to support career growth.

Questions fréquentes

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Published 9 hours ago

Expires 1 month from now

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HGS

Le Cap