Customer Operations Manager

About the role

As a Customer Operations Manager you will develop and roll out global customer‑operations strategies, ensuring that sales units across the region deliver on‑time, high‑quality service to our clients. You will lead a team, own end‑to‑end metrics and drive continuous improvement in order and delivery processes.

Key responsibilities

• Monitor and improve delivery performance, lead time, case‑closing time, digital order ratio, clean order percentage and Net Promoter Score.
• Deploy order entry and management processes, including master data, pricing, order acknowledgment, changes, delivery notes, credit limits and best‑practice adoption.
• Implement pre‑order booking control checks, identify root causes and apply preventive actions.
• Lead the local implementation of the customer case‑management programme.

Required profile

• Minimum 8 years of experience in customer operations or logistics.
• Degree in Business, Logistics, Supply Chain or related field.
• Strong communication skills with internal and external stakeholders (sales, marketing, factories, customers).
• Experience in the South African Sub‑Sahara market or similar industry.

Required skills

• SAP
• Excel
• Power BI
• AI tools

What we offer

• Opportunity to work on impactful projects that drive a cleaner, smarter future.
• Support for personal growth, skill development and career progression.
• Inclusive culture that values diverse backgrounds and ideas.