Bilingual French Customer Service Representative
Merchants · Sandton
Description du poste
About the role
We are looking for a fluent French speaker to join a leading Canadian digital banking brand. In this fast‑paced, customer‑first environment you will support everyday banking needs, investigate fraud, and manage transaction disputes for French‑speaking clients.
Key responsibilities
- Assist French‑speaking customers with account and Mastercard services via phone, email, and chat.
- Investigate and resolve fraud claims and payment disputes.
- Document cases accurately and follow compliance and data‑security protocols.
- Escalate complex issues to internal fraud teams when necessary.
- Maintain high data accuracy while handling multiple digital tools.
Required profile
- Fluent in French and proficient in English.
- 6–12 months of customer‑service or call‑centre experience (banking or financial services a plus).
- Strong attention to detail and ability to stay calm in high‑stress situations.
- Comfortable using multiple systems and digital tools.
Required skills
- Ability to navigate multiple digital platforms and CRM systems.
What we offer
- Full training and onboarding.
- Opportunities for career growth in financial services.
- A diverse, bilingual, and inclusive work environment.
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Merchants
Sandton