Bilingual French Customer Service Representative

About the role

We are looking for a fluent French speaker to join a leading Canadian digital banking brand. In this fast‑paced, customer‑first environment you will support everyday banking needs, investigate fraud, and manage transaction disputes for French‑speaking clients.

Key responsibilities

• Assist French‑speaking customers with account and Mastercard services via phone, email, and chat.
• Investigate and resolve fraud claims and payment disputes.
• Document cases accurately and follow compliance and data‑security protocols.
• Escalate complex issues to internal fraud teams when necessary.
• Maintain high data accuracy while handling multiple digital tools.

Required profile

• Fluent in French and proficient in English.
• 6–12 months of customer‑service or call‑centre experience (banking or financial services a plus).
• Strong attention to detail and ability to stay calm in high‑stress situations.
• Comfortable using multiple systems and digital tools.

Required skills

• Ability to navigate multiple digital platforms and CRM systems.

What we offer

• Full training and onboarding.
• Opportunities for career growth in financial services.
• A diverse, bilingual, and inclusive work environment.