Strategic Account Manager – Enterprise Renewals (Remote)

About the role

Trilogy is redefining enterprise renewals by pairing seasoned account managers with an AI‑powered renewals agent, Fiona. In this remote position you will own the highest‑value customer accounts, focusing on executive alignment, commercial strategy, and complex negotiations while AI handles routine tasks.

Key responsibilities

• Manage executive relationships and negotiate multi‑year, seven‑figure renewal contracts for strategic enterprise accounts.
• Collaborate with Fiona, the AI renewals agent, to feed customer insights that improve its autonomy.
• Assess customer health, product adoption, and commercial history to proactively secure favorable outcomes.
• Use Salesforce and AI‑driven workflows to maintain accurate forecasts, spot renewal risks early, and intervene where human judgment adds the most value.
• Translate interaction insights into scalable enhancements for the renewals system.

Required profile

• Proven experience managing enterprise renewals or retention for B2B software.
• Strong executive communication and negotiation skills.
• Comfort with AI as a performance multiplier and a desire to shape future renewal processes.
• Senior‑level expertise, capable of influencing high‑impact decisions.

Required skills

• Salesforce

What we offer

• Competitive base salary of $200,000 per year.
• Remote‑first work environment.
• Opportunity to work at the forefront of AI‑driven enterprise renewals.