Senior Receptionist

About the role

The Senior Receptionist will be the first point of contact for guests at the Kwandwe Experience, ensuring a warm welcome and smooth departure. This role supports daily operations, guest services, and emergency coordination across the lodge.

Key responsibilities

• Update daily daysheets with accurate information and share them with relevant departments.
• Assist with safari shop sales for guests and staff.
• Manage phone and radio communications in line with company policy.
• Record and communicate guest special requirements to the appropriate teams.
• Act as a central control point during emergencies, following established procedures.
• Coordinate guest, staff, and delivery transfers with Kwandwe Logistics.
• Process guest and staff billing, ensuring accurate check‑in and check‑out procedures.
• Handle payments, gratuities, foreign exchange, and cash according to Kwandwe policies.
• Provide professional, friendly service to all guests.
• Perform all front‑office duties as defined in the Front of House BOPS.

Required profile

• Outgoing, warm, and friendly personality with a well‑presented appearance.
• Positive attitude, self‑motivated, confident and comfortable with people from all walks of life.
• Excellent communication and interpersonal skills, including good listening and a sense of humour.
• Ability to work under pressure and meet tight deadlines.
• Strong attention to detail and high accuracy.
• High energy, initiative and drive to improve processes.
• Appreciation of other cultures; additional language skills are a plus.

Required skills

• Proficient in Microsoft Excel.
• Experience with ResRequest or a similar property management system.
• Familiarity with Sage or comparable accounting software.
• Good overall IT and numeracy competence.