Intermediate IT Support Technician

About the role

Raubex Building Cape is seeking an Intermediate IT Support Technician to join its IT team. This hands‑on position requires 2–4 years of solid IT support experience and the ability to work independently, providing both end‑user assistance and operational support across multiple locations.

Key responsibilities

• Provide remote and on‑site support for Microsoft 365, Office applications, Windows 11 and core line‑of‑business software.
• Triage, manage and resolve help‑desk tickets within agreed SLAs while keeping users informed.
• Configure, deploy and maintain desktops, laptops and peripherals for new and existing users.
• Administer user accounts, mailboxes, groups, licences and permissions in Microsoft 365 and Active Directory/Entra ID.
• Perform software installations, upgrades, patches and OS deployments.
• Diagnose hardware faults and coordinate repairs or replacements with suppliers.
• Install and support network hardware (switches, access points, routers) at remote sites.
• Provide second‑line server support under senior guidance.
• Manage IT stock, asset registers and conduct inventory checks.
• Source and process hardware/software quotations from approved suppliers.
• Maintain accurate documentation for procedures, configurations and knowledge‑base articles.
• Assist the IT team on broader projects, rollouts and infrastructure initiatives.

Required profile

• South African citizen with a Grade 12 qualification.
• Relevant IT qualification (diploma, degree or recognised certifications such as CompTIA A+ and/or Network+).
• Minimum 2‑4 years experience in an IT support role.
• Strong written and verbal communication skills and a customer‑focused approach.
• Valid driver’s licence and willingness to travel to remote sites.

Required skills

• Microsoft 365 suite and Windows 11.
• Active Directory / Entra ID administration.
• Desktop and laptop hardware and software troubleshooting.
• Networking fundamentals (TCP/IP, DNS, DHCP, VLANs) and basic network troubleshooting.
• Endpoint management tools (Microsoft Defender, Trend Micro or similar).
• CompTIA A+ and/or Network+ certifications.
• Microsoft Modern Desktop Administrator Associate (MD‑102) or equivalent (advantageous).