Full-Time Virtual Receptionist & Admin Assistant (Remote)

About the role

We are a fast‑growing UK cleaning business looking for a friendly, professional voice to be the front‑line of our company. As a full‑time virtual receptionist and admin assistant you will handle most customer interactions by phone and keep our daily operations running smoothly from home.

Key responsibilities

• Answer inbound calls, make outbound calls to leads, convert enquiries into bookings and follow up with quotes (≈70% of the day).
• Reply to customer emails and other enquiries.
• Manage the diary and keep the owner organised.
• Perform general administrative tasks that keep the business running.
• Occasionally create light social‑media content.

Required profile

• 1‑2 years of receptionist or similar phone‑based customer service experience.
• Clear, warm, energetic phone voice that builds trust.
• Comfortable speaking with stressed customers and providing calm reassurance.
• Reliable, self‑motivated and able to work independently after training.
• Clear accent easily understood by UK customers.

Required skills

What we offer

• Full‑time, 40 hours per week (must overlap UK business hours 9 am‑5 pm GMT).
• Starting pay $140 USD per week, rising to $160 USD after three months.
• 2 weeks paid holiday plus Easter (Good Friday, Easter Monday) and Christmas (25‑26 Dec, 1 Jan) off.
• Weekly payment via Wise, on time every Wednesday.
• Work from home in your own comfortable setting.
• Supportive manager who values people over perfection.