Executive

About the role

Answers questions to providers related to Benefit Plans, Claims and related topics. Communicates effectively for additional information as needed by providers. Performs accurate data entry, eligibility and benefit verification.

Key responsibilities

• Answer providers' questions about Benefit Plans, Claims and related topics.
• Communicate effectively to obtain additional information from providers.
• Perform accurate data entry.
• Conduct eligibility and benefit verification.
• Create grammatically correct, compliant written communications.
• Demonstrate effective listening and verbal communication skills.

Required profile

• Good computer navigation skills.
• Typing speed of 30 words per minute with 95% accuracy.
• Proficiency with basic Microsoft Office functions (Word, Excel, PowerPoint, Outlook).
• Ability to work and collaborate effectively with internal customers.
• Preferred knowledge of medical terminology.
• Ability to make sound decisions under supervision.
• Ability to analyze and resolve problems with minimal supervision.
• Capability to navigate multiple systems and applications.
• Strong critical thinking, attention to detail, and excellent written and oral communication skills.
• Experience using email and web‑enabled applications.
• Preference for applicants from historically underrepresented groups in line with EE targets.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook