Customer Service Representative – Hotline & Reception

About the role

Zoomlion South Africa is seeking a Customer Service Representative to manage the customer service hotline and reception area. The role involves interacting with customers via phone, email and chat, providing product information, and ensuring a professional and welcoming environment.

Key responsibilities

• Answer, screen, and direct incoming phone calls.
• Communicate with customers through phone, email and chat, providing knowledgeable answers about product, pricing and availability.
• Greet visitors, clients and staff in a professional and friendly manner.
• Manage the company email inbox and distribute messages to appropriate staff.
• Enter data into various platforms and coordinate with internal departments to meet customer needs.

Required profile

• 1‑2 years of relevant customer service experience.
• Excellent phone etiquette and strong verbal, written and interpersonal communication skills.
• Ability to multitask, organize and prioritize work in a fast‑paced environment.
• High level of confidentiality, discretion and a customer‑service oriented mindset.

Required skills

• Proficiency in Microsoft Office.