Customer Service Host

About the role

Join Betway’s fast‑growing online gaming team as a Customer Service Host. You will be the first point of contact for players, delivering world‑class support across multiple channels and helping to build lasting relationships.

Key responsibilities

• Handle incoming player queries via phone, live chat, email, social media and WhatsApp.
• Strive for first‑contact resolution and meet service level targets.
• Manage shift volume, stay beyond shift hours when needed to ensure a clean handover.
• Follow company policies to retain players and promote responsible gambling.
• Complete assigned outbound tasks within deadlines.
• Liaise with Senior Agents and Floor Managers for issue escalation.
• Monitor internal systems and report any irregularities.
• Gather player feedback and suggest improvements to enhance the overall experience.
• Conduct competitor analysis to provide insight for service enhancements.

Required profile

• Passionate and driven individual who thrives in a dynamic, team‑oriented environment.
• Strong communication skills, both written and verbal.
• Ability to work flexible shift patterns and handle high‑volume interactions.
• Commitment to delivering high‑quality customer service and upholding brand standards.

Required skills

What we offer

• Opportunity to work with cutting‑edge technology in the online gaming sector.
• Supportive environment that encourages career growth.
• Exposure to a global brand with a diverse, multicultural team.