Customer Experience Consultant

About the role

Maersk South Africa is looking for a motivated Customer Experience Consultant to join the ICX LFT (Lifestyle, Technology & FMCG) team in Durban. You will work in a diverse, international environment, supporting small to mid‑sized customers throughout the end‑to‑end shipment lifecycle.

Key responsibilities

• Manage the complete shipment process for Essential Services customers, ensuring compliance with company procedures.
• Resolve customer issues promptly by coordinating with internal stakeholders.
• Maintain a portfolio of customers, monitor financial status, and deepen business knowledge.
• Respond to daily emails and calls, delivering high‑quality customer service.
• Coordinate ocean shipments and related logistics activities.
• Build strong relationships with all stakeholders to ensure smooth execution of shipments.
• Demonstrate problem‑solving, critical thinking, and effective communication.

Required profile

• At least 2 years of experience in customer service and logistics.
• Customer‑centric mindset with strong interpersonal skills.
• Fluency in English.

Required skills

• Proficiency in Microsoft Excel.
• Experience working with multiple logistics or enterprise systems.

What we offer

• A culturally diverse, stimulating work environment.
• Opportunities for continuous skill development and career growth.
• Commitment to ethical business practices and inclusive hiring.