Customer Care Agent-1

About the role

Ecolab is looking for a motivated Customer Care Agent to join its call centre team. You will use your energy and interpersonal abilities to help customers maximize the value of Ecolab products while delivering a high‑quality service experience.

Key responsibilities

• Handle 60‑100 inbound calls per day and make outbound calls as needed.
• Provide courteous, efficient call handling while demonstrating strong problem‑solving skills.
• Continuously update knowledge of Ecolab products, accounts, tools and dispensing systems.
• Accurately capture call information and process orders, requests, or referrals.
• Develop technical and mechanical expertise to assist customers and field staff with dispenser system issues.

Required profile

• High school diploma or equivalent.
• Proficiency with Microsoft Office Suite (Excel, Word, Access, Outlook).
• Experience using customer‑service software.
• No immigration sponsorship available for this position.
• Preferably a completed or in‑progress degree.
• Typing speed of at least 25 words per minute.
• Ability to work independently in a fast‑paced environment and prioritize workload.
• Strong verbal and written communication skills.
• Team‑oriented mindset.
• Knowledge of SAP.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Access
• Microsoft Outlook
• SAP

What we offer

• Flexible, non‑traditional work schedule.
• Recognition and development opportunities for meeting goals.
• Career growth within a stable, Fortune 500 company.
• Comprehensive benefits package from day one.