Community Advisor – DHA (FNB)

firstrand · Nigel

🇬🇧 English

Job description

About the role

The Community Advisor will deliver an exceptional and efficient customer experience by proactively understanding customer needs and providing tailored product solutions. The role involves guiding customers to the most suitable service channels, including eChannels and self‑service, while upholding the brand promise of “how can we help you?”.

Key responsibilities

Understand customer needs and recommend appropriate products and services.
Direct customers to the most suitable channels, encouraging use of digital and self‑service options.
Ensure all interactions comply with established policies, processes, and service standards.
Identify and sell or cross‑sell products aligned with customer needs.
Maximise channel optimisation opportunities while supporting cost containment.
Maintain ethical conduct and adhere to Treating Customers Fairly (TCF) principles.

Required profile

Demonstrates ethical behaviour at all times.
Adheres to Treating Customers Fairly (TCF) principles in all activities.

Questions fréquentes

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Source : ats:workday

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Published 1 week ago

Expires 1 month from now

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firstrand

Nigel

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