Cash Consultant

About the role

The Cash Consultant is responsible for managing all cash‑related client demand within a branch environment. You will interact directly with walk‑in customers, support ATM/ANA operations and ensure cash assets are handled safely and accurately while promoting channel migration and supporting sales through high‑quality client engagement.

Key responsibilities

• Deliver end‑to‑end cash services to walk‑in clients, processing cash and card transactions with precision.
• Manage branch cash assets, including handling, moving, storing and balancing cash in line with policy and governance requirements.
• Maintain ATM/ANA availability through replenishment, balancing, basic maintenance and first‑line troubleshooting, escalating technical issues as needed.
• Execute risk and compliance duties by adhering to duty‑of‑care standards, escalating transactions that exceed limits and safeguarding client information.
• Support operational reporting and continuous improvement by completing required reports, updating MIS charts and applying corrective actions.

Required profile

• NQF 5 FAIS‑recognised qualification (required).
• 1–2 years of branch banking experience in a frontline cash/teller or similar role.
• Proven capability in bulk cash processing, balancing and cash control with a strong accuracy record.
• Experience supporting ATM/ANA operations, including replenishment and troubleshooting.
• Working knowledge of branch governance, compliance procedures and risk escalation protocols.

Required skills