Call Centre Team Leader

About the role

We are looking for an experienced Call Centre Team Leader to join our fast‑paced sales environment in Umhlanga, Durban. The role is hands‑on and focuses on building a high‑performing team that consistently exceeds sales targets while fostering a positive workplace culture.

Key responsibilities

• Lead, manage and develop a high‑performing call centre sales team.
• Coach and mentor team members to achieve and surpass individual and collective targets.
• Monitor performance metrics and implement improvement strategies.
• Collaborate with business owners on growth initiatives and performance optimisation.

Required profile

• 5‑10 years of experience in a call centre environment.
• Proven track record of successfully leading and developing sales teams.
• Strong leadership presence with the ability to lead from the front.
• Results‑driven mindset and ability to motivate individuals into top performers.

Required skills

What we offer

• Competitive basic salary of R20 000, negotiable based on experience.
• Commission and incentive schemes tied to performance.
• Opportunity to shape growth strategy in a dynamic call centre.