Warranty Clerk

About the role

We are seeking a detail‑oriented Warranty Clerk to join our team in Northcliff, Johannesburg. The role focuses on accurate and timely processing of OEM warranty claims, supporting the dealership’s financial performance and audit readiness.

Key responsibilities

• Submit warranty claims within OEM‑specified timeframes, ensuring first‑time accuracy of labour, parts and documentation.
• Resolve returned or rejected claims promptly, correcting errors and resubmitting within one hour.
• Monitor warranty invoices to guarantee payment within 60 days and manage outstanding balances daily.
• Maintain comprehensive warranty records, trackers and physical files to support audit compliance.
• Liaise with technicians, service advisors and OEM warranty departments to gather required information.

Required profile

• Strong attention to detail and ability to work under tight deadlines.
• Good understanding of OEM warranty procedures and dealership operations.
• Excellent organizational skills and ability to maintain accurate records.
• Effective communication with internal stakeholders.

Required skills

• Proficiency in warranty claim processing.
• Familiarity with data tracking and record‑keeping tools.

What we offer

• Full‑time permanent position within a dynamic after‑sales team.
• Opportunities for professional growth in warranty administration.
• Competitive remuneration package.