Travel Specialist – Cape Town

About the role

We strive for excellence, creativity, and precision when tailoring every aspect of our guests’ itineraries, bringing their dreams and desires to life. We are looking for a passionate, motivated, and resourceful individual to join our team as a Travel Specialist, responsible for fulfilling leisure travel arrangements, including luxury journeys and creating unforgettable experiences.

Key responsibilities

• Develop and maintain excellent working relationships with tour operators.
• Design and coordinate requests for exclusive experiences in Cape Town.
• Prepare tailor‑made offers, travel documents, programmes and manage related administrative processes.
• Oversee and manage guests’ itineraries to ensure successful execution.
• Assist guests from arrival through to departure.
• Supervise current tour programmes and services provided.
• Liaise with existing service providers and source new high‑standard providers.
• Book and supervise all tour guides and drivers within the operations department.
• Provide consultation and advice on travel and tourism products for clients travelling to South Africa.
• Send, receive, and process emails with third parties on behalf of the company.

Required profile

• Exceptional customer service skills.
• Good judgement and proficient use of travel research tools and technologies.
• Strong passion for South Africa, Cape Town, and the travel & tourism industry.
• Minimum of two years’ experience in the travel & tourism industry.
• Above‑average knowledge of tourism products and packages in South Africa.
• Excellent verbal and written communication skills in English.
• Professional, confident telephone manner.
• Strong attention to detail with the ability to provide efficient, high‑quality customer service.