Transfer Consultant

About the role

The Transfer Consultant will manage the end‑to‑end administration of timeshare and points ownership transfers, including estate‑related transfers, for a leading property and leisure group in South Africa. The role requires strict compliance with legal, regulatory and company standards while providing a professional and empathetic service to members.

Key responsibilities

• Facilitate and complete ownership transfers for timeshare and points members.
• Verify documentation and ensure legal wording of transfer documents is correct.
• Identify and process monies received related to transfers.
• Resolve client queries and provide written and verbal advice on transfer procedures.
• Maintain and update ownership records and coordinate with internal and external stakeholders.
• Process financial transactions associated with transfers.
• Build and sustain relationships with current and new members.

Required profile

• Strong attention to detail and analytical mindset.
• Excellent written and verbal communication skills in English.
• Ability to work under continuous pressure and meet deadlines.
• Professional, empathetic approach, especially when dealing with deceased estates.
• Understanding of legal terminology in transfer documents.
• Numerical proficiency and comfort with financial processing.
• Previous experience in the timeshare industry is an advantage.

Required skills

• Excellent computer skills.