TEMS Administrator – 12-month Contract (Customer Site)

About the role

The TEMS Administrator will be the first point of contact for CHEP’s customers at the designated site in Port Elizabeth. Reporting to the Customer Contact Supervisor, the role focuses on providing administrative support, account reconciliation and customer service throughout a 12‑month contract.

Key responsibilities

• Perform general administration and client account reconciliations, including debit authorisations, THAA and credit balance investigations.
• Maintain accurate filing of client documentation and manage suspended or rejected movements.
• Log and track Salesforce cases, collection/return orders and necessary escalations.
• Submit weekly updates to the Team Leader and Supervisor and ensure queries are resolved per business rules.
• Validate inbound documents, record outbound processes and facilitate 1‑4‑1 exchanges.
• Carry out yard duties such as pallet sorting, quality inspection, stock counts and issue escalation.
• Engage with problem customers to recover outstanding balances and support any additional tasks delegated by management.

Required profile

• Matric and a diploma (or pursuing a business‑related degree).
• Valid manual driver’s licence.
• 3‑5 years of basic accounts and reconciliation experience and at least 3 years of customer service experience.
• Strong analytical ability and excellent communication skills.
• Systematic, accurate, patient and service‑oriented work style.

Required skills

• Salesforce (case management).
• myCHEP platform (advantageous).
• Microsoft Word.
• Microsoft Excel.