Technical Service Support Engineer

About the role

Alpha ESS is seeking a Technical Service Support Engineer to act as the primary technical liaison for customers, installers and partners throughout the product lifecycle. The role combines field installations, system testing, troubleshooting and after‑sales support for stationary electricity storage solutions.

Key responsibilities

• Serve as the technical point of contact for customers, installers and business partners.
• Perform on‑site installations, system tests and troubleshooting to resolve operational issues.
• Handle customer complaints, coordinate solutions and ensure timely follow‑up.
• Manage spare‑parts inventory, after‑sales documentation and service data.
• Conduct field testing, collect performance data and report findings to internal teams.
• Deliver technical training to dealers, installers and service partners on installation, operation, maintenance and troubleshooting.

Required profile

• Bachelor’s degree in Electrical Engineering, Renewable Energy, Automation or a related field.
• Experience in energy storage, photovoltaic (PV) systems, inverters or electrical engineering is preferred.
• Strong hands‑on capability for installation and troubleshooting.
• Excellent communication and presentation skills for both business customers and end users.
• Customer‑oriented mindset, proactive attitude and ability to work independently.
• Fluent in English; additional languages are a plus.

Required skills

• Electrical engineering
• Energy storage systems
• Photovoltaic (PV) technology
• Inverter technology