Technical Content Strategist

About the role

DigiCert is looking for a Technical Content Strategist in Cape Town who turns complex technical information into clear, trusted guidance for Validation and Technical Support teams. The role shapes how knowledge is created, structured, governed, measured and reused, partnering with Product, Support, Operations, Compliance, Training, UX, Marketing, Localization and AI teams.

Key responsibilities

• Document current business processes and act as an early signal for product, regulatory, policy and industry changes, publishing updates with subject-matter experts.
• Test and verify new or updated processes, run stakeholder reviews and recommend content or workflow improvements.
• Create, edit and review knowledge articles, process documentation, troubleshooting guides, FAQs, release content and enablement materials, applying plain-language, brand, accessibility and inclusive standards.
• Build and maintain content models, taxonomies, metadata, templates, style guidance and governance standards, and run content audits and lifecycle reviews.
• Structure content for search, localization, accessibility and AI retrieval, and apply SEO and internal-search best practices.
• Align content with customer journeys and product workflows, and measure success through traffic, engagement, self-service completion, deflection and customer feedback.

Required profile

• At least two years of experience in technical support, customer support, technical operations or a closely related field; a relevant tertiary qualification is advantageous.
• At least two years of technical, UX or content-writing experience, with a writing sample or portfolio required.
• Ability to turn complex technical information into clear, audience-appropriate content, with strong written and verbal communication.
• Ability to manage multiple projects, stakeholders and deadlines in a fast-changing environment.

Required skills

• Microsoft 365 (Outlook, Word, Excel, SharePoint, PowerPoint)
• Adobe Experience Manager (AEM), including authoring, components, templates, metadata, workflows, versioning and publishing
• SEO and content discoverability, including keyword research, search intent, on-page optimization, information architecture and internal linking
• Jira and Confluence
• Nice to have: content analytics tools, content strategy practice, conversational AI and enterprise search content design, API basics, CertCentral and DigiCert ONE, PKI/TLS/SSL and networking knowledge, and CompTIA A+/Network+/Security+ certification

What we offer

• Competitive compensation and a comprehensive benefits package
• Paid time off, family-friendly leave and health and wellness support
• Pension, life insurance and income protection (location dependent)
• Employee Assistance Program, education assistance and LinkedIn Learning access
• Referral bonus and additional perks and discounts

Applications must be submitted through the company's careers portal; resumes sent by email will not be considered.