Systems & Communications Administrator

About the role

We are seeking a Systems & Communications Administrator to provide central system support, handle client communications, and coordinate monthly scheme close‑offs for a nationwide financial‑services network. Based in Menlyn, Pretoria, you will act as the liaison between clients and internal developers to ensure smooth operation of insurance and investment platforms.

Key responsibilities

• Manage and resolve system‑related queries from clients, providing timely feedback.
• Investigate issues, troubleshoot with internal developers, and maintain system users and access rights.
• Respond to client queries via phone and email with clear, professional communication.
• Coordinate monthly premium close‑off processes across multiple schemes, ensuring data accuracy and compliance.
• Maintain and update system data, perform verification, cleansing, and ensure regulatory compliance.
• Support reporting and regulatory reporting requirements.
• Assist with payment processing, allocations, and reconciliations where required (advantageous).
• Contribute to process improvements, system efficiencies, and general operational support.

Required profile

• Strong long‑term insurance industry knowledge.
• Excellent written and verbal communication in English and Afrikaans.
• Ability to work calmly under pressure, manage competing deadlines and take ownership.
• Client‑focused, organised and comfortable working with operational teams and developers.
• Comfortable in a regulated, compliance‑driven environment.

Required skills

• Advanced Excel proficiency.
• System support and troubleshooting.
• Data verification and cleansing.

What we offer

• Competitive salary between R25 000 and R28 000 per month (final offer based on qualifications and experience).